Technical Support | MME Consulting

Telephone Support

Our expert support team is ready to assist you.

We are closed on major US holidays, but emergency after-hours support is available by calling and following the automated prompts.

After-Hours Emergency Support

Sometimes IT issues can’t wait. Our on-call technician is available 24/7/365.

Emergency support carries a premium fee. To request after-hours help, call our support number and follow the automated prompts.

Remote Support: Get Connected Fast

Seeing your issue firsthand helps us troubleshoot more effectively. We offer several remote support tools to connect quickly. Once you’re on the phone with a technician, they’ll guide you through the best option.

Install LogMeIn for Ongoing Support

For ongoing remote support, we use LogMeIn Pro — a small software tool that allows us to monitor and connect to your PC or Mac when needed. When installing, please enter a descriptive name that includes your practice name and the computer’s role (e.g., “Dr. Smith Front Desk PC”).

QuickSupport: An Alternative Remote Option

Another remote support option is QuickSupport, a lightweight tool for PC, Mac, and mobile devices. This allows us to monitor your system and establish a secure connection.

On-Demand Connection

With your permission, our technicians can connect directly to your PC using LogMeIn Rescue. If you’re on a call with our team, they’ll provide you with a six-digit code. Enter the code in the box below and click “Start Download.” Your technician will guide you through the connection process. (Click here if you cannot enter the digits.)

LogMeIn Rescue Lens: Show Us the Issue

Using an app on your Android or iOS smartphone, you can let us “see” what you see in real time. Simply download the LogMeIn Rescue Lens app, enter the six-digit session code we provide, and point your camera at the issue. This tool is a huge time-saver for hardware-related problems.

Download LogMeIn Rescue Lens: