Careers with MME

FT with benefits!
We put the pieces of the technology puzzle together,
So our customers can thrive and be successful.

ABOUT MME CONSULTING:

Continuously growing since 2000, MME Consulting serves the orthodontic and dental specialist industry. We enjoy long-term relationships with our clients and have grown to four offices and 650+ clients coast to coast.

From Desktop Support to Network Operations to Cloud Infrastructure Design and everything in between, MME takes care of the difficulty of integrating technology into a new or existing dental specialist practice. Whether the practice has embraced legacy patient management systems or the latest in 3D digital imaging, MME specializes in connecting these components together and making the practice run without worry. Our deep understanding of the dental professional's needs has made us an industry leader in dental technology integration.

MME is small enough that we all know each other, yet big enough to provide cutting edge technology to our clients and allow you plenty of opportunity to put your IT skills to good use.

As a member of the MME team, you will be a full time employee with benefits.

BENEFITS:

  • Competitive wage
  • Health Insurance for you and your family
  • 401(k) retirement plan with generous company match
  • Two weeks Paid Time Off plus 8 paid holidays per year
  • Kitchen stocked with free soft drinks, snacks and whatever microwavable goodies we can stuff in the freezer

WHY CHOOSE MME?

  • We've been in business for 17+ years and have grown steadily over the years; we have three offices in California, one office in Washington, and 650+ clients nationwide
  • Our clients like to have the latest and greatest, which means we get to work with cutting edge technology every day (our best techs are those who love to learn)
  • Our niche market is dental specialists. The orthodontic industry invites MME to their conferences to present seminars on incorporating technology into successful businesses
  • Our clients are great - we have long term relationships and they are the best source for referring new clients to MME
  • As an IT professional, you will appreciate supporting clients whose operating hours are normal business hours, Monday through Friday (no more 24/7 IT support!)
  • We encourage continuous learning for our team members; making you smarter makes us better
  • We have a great team to work with and learn from
  • Come and join a tech-savvy, fun place to work!

IT SUPPORT TECHNICIAN (Tier 1)
(Sacramento)

Are you looking for an opportunity to start your career in IT? If so, this may be the opportunity for you!

Perhaps you have not held a formal IT job, but you know you've got the aptitude for IT. Here are a few ways to tell:

  • You've recently graduated (or you are almost finished) with an AS degree in IT and you have good grades
  • You love to noodle around with computers
  • Even though you don't work in IT, everyone in your department at work asks you to help them with computer issues (they would rather ask you than anyone in the IT department)
  • You've got a lab setup at home just to play with
  • You are the go-to person for your friends and family for all things tech
  • You like solving puzzles

You may not answer "yes" to all of the questions, but if you have a passion for computers, please keep reading.

MME Consulting, Inc. offers a great opportunity to learn wide ranging IT skills. Everything from replacing mouse batteries to fixing a down server. We are a consulting firm and taking care of our customers helps us all succeed. Here are a few ways to tell if you will excel in our company:

  • You take the initiative to learn; you don't wait for someone to spoon feed you the information
  • You share your knowledge with others
  • You had a customer-facing job and you know how to stay calm and be reassuring
  • You take pleasure in solving customer problems
  • You have a talent for helping people remotely via phone or remote apps
  • You read IT blogs and listen to tech podcasts in your spare time
  • (However, if you want to work in a back room and not have to deal with people, this is not the job for you)

THE IDEAL CANDIDATE:

As part of the Technical Support Team, you will answer customer calls and troubleshoot and resolve IT issues, maintain their networks, and deploy hardware/software as needed. The ideal candidate:

  • Excels at communicating with customers over the phone; able to handle multiple tasks throughout each day
  • Finds answers to issues quickly and has excellent follow-up skills
  • Documents the task and keeps track of billable time; we expect that you will be billable for 55% of your time
  • Possesses a variety of IT experience and continues to learn and expand your skills
  • Has experience in a customer-facing role
  • Bonus: experience in IT support in a retail environment (like Geek Squad or Nerds on Call) or working in a consulting environment taking care of customers – would be a huge plus!
  • Available and dependable during scheduled business hours
  • Has a motor vehicle record that will make our insurance company happy to have you on board as there will be some driving to local customers

SENIOR IT SUPPORT TECHNICIAN (Tier 2)
NETWORK ADMINISTRATOR (Tier 3)
(Seattle)

As part of our team, you will be involved in all areas of designing, installing, supporting, and maintaining our clients' networks.

  • This will include providing technical support at our client sites as well as remote support and will frequently involve working over the phone with end-users.
  • This position requires working with a variety of hardware and software including PCs, servers, network equipment, backup systems, printers, scanners, specialized dental equipment, and more.
  • Installations can be physically demanding and include unpacking, lifting, and carrying equipment, installing hardware in difficult to reach locations, and using hand tools.
  • For the most part, you will work Monday to Friday, as those are the days that most of our clients are operational.
  • Some out of town travel, including working over a weekend, is required plus some local travel for break/fix situations. MME pays travel expenses.
  • Available and dependable during scheduled business hours.
  • A satisfactory motor vehicle record that will make our insurance carrier happy to have you on board.
  • We expect that you will be billable for 55% of your time.
  • Other responsibilities will include supervising the installation of new networks (Tier 3) as well as training and assisting technicians in resolving complex issues.

THE IDEAL CANDIDATE:

  • Related Associate's degree OR an equivalent combination of additional experience and/or certification
  • 5+ years of relevant experience in a network environment; preferably in a consulting environment - experience in a client-facing role such as IT support in a consulting environment similar to ours is a huge plus!
  • Superior client/customer service
  • Excellent troubleshooting skills
  • Professional appearance
  • Outstanding communication skills; both written and verbal, including follow up to ensure issues are completely resolved
  • Experience installing, configuring, and troubleshooting:
    • Windows desktop operating systems 10, 8, 7, XP, Active Directory
    • Microsoft Office applications
    • Office 365 hosted email
    • Common third-party business-grade products (i.e. Antivirus, disk imaging, server backup, Internet/network equipment, printers, and scanners)
    • Microsoft Remote Desktop (workstations)
  • Senior level experience installing, configuring, and troubleshooting:
    • Windows server operating systems 2016, 2012, 2008
    • Active Directory, DNS, Group Policy, DHCP
    • Microsoft Remote Desktop Services (servers), Microsoft RemoteApps
    • Virtualization technologies for servers and workstations (MS HyperV)
    • Microsoft Distributed File System (DFS)

  • In addition to the above job requirements, we would really be interested if you have some or all of the following experience:
    • IT consulting or similar jobs which required you to bill for time
    • Dell server and network hardware
    • Microsoft SQL Server
    • Ubiquiti UniFi wireless networking products
    • Ubiquiti Security Camera Systems
    • WatchGuard Firewall Security Appliances
    • Sonos Sound Systems
    • VOIP phone systems (ShoreTel, Cisco, etc.)
    • Antivirus Applications Symantec Endpoint Protection or Kaspersky Endpoint Security
    • Remote Support tools LogMeIn and LogMeInRescue
    • Acronis Backup Software
    • Carbonite Internet Backup
    • VLANs
    • VPN
    • Network design with Microsoft Visio
    • Using hand tools
    • Supervising others

HOW TO APPLY:

For immediate consideration please respond to hr@mmeconsulting.com and attach a current resume in PDF or Word format. We look forward to hearing from you!

When you apply, please answer the following question:

Please tell us about an interesting or difficult problem that you recently solved.

Our Sacramento, California office is located at:
4714 Duckhorn Drive
Sacramento, CA 95834

Our Seattle office is located at:
944 Industry Drive
Tukwila, WA 98188

No phone calls or drop-ins
Please explore our website to learn more about us
Equal Opportunity Employer & Drug Free Environment