Careers with MME

FT with benefits!
We put the pieces of the technology puzzle together,
So our customers can thrive and be successful.

ABOUT MME CONSULTING:

Continuously growing since 2000, MME Consulting serves the orthodontic and dental specialist industry. We enjoy long-term relationships with our clients and have grown to four offices and 650+ clients coast to coast.

From Desktop Support to Network Operations to Cloud Infrastructure Design and everything in between, MME takes care of the difficulty of integrating technology into a new or existing dental specialist practice. Whether the practice has embraced legacy patient management systems or the latest in 3D digital imaging, MME specializes in connecting these components together and making the practice run without worry. Our deep understanding of the dental professional's needs has made us an industry leader in dental technology integration.

MME is small enough that we all know each other, yet big enough to provide cutting edge technology to our clients and allow you plenty of opportunity to put your IT skills to good use.

As a member of the MME team, you will be a full time employee with benefits.

BENEFITS:

  • Competitive wage
  • Health Insurance for you and your family
  • 401(k) retirement plan with generous company match
  • Two weeks Paid Time Off plus 8 paid holidays per year
  • Kitchen stocked with free soft drinks, snacks and whatever microwavable goodies we can stuff in the freezer

WHY CHOOSE MME?

  • We've been in business for 17+ years and have grown steadily over the years; we have three offices in California, one office in Washington, and 650+ clients nationwide
  • Our clients like to have the latest and greatest, which means we get to work with cutting edge technology every day (our best techs are those who love to learn)
  • Our niche market is dental specialists. The orthodontic industry invites MME to their conferences to present seminars on incorporating technology into successful businesses
  • Our clients are great – we have long term relationships and they are the best source for referring new clients to MME
  • As an IT professional, you will appreciate supporting clients whose operating hours are normal business hours, Monday through Friday (no more 24/7 IT support!)
  • We encourage continuous learning for our team members; making you smarter makes us better
  • We have a great team to work with and learn from
  • WE ARE CONTINUING TO GROW WITH THESE ALL-NEWLY-CREATED POSITIONS; come and join a tech-savvy, fun place to work!

SERVER ADMINISTRATOR

As part of our managed services team, you will troubleshoot and resolve complex Windows Server issues that have been escalated to your attention. This is a newly created position and we will look to you to bring a high level of Windows Server expertise in resolving issues and training others. Responsibilities include:

  • Microsoft HyperV optimization
  • Dell server firmware and driver updates
  • Microsoft Server troubleshooting
  • LogMeIn troubleshooting and development
  • Advanced Microsoft support issues
  • MME Security Audit development
  • SEP > Kaspersky implementation
  • Microsoft SQL server maintenance, support, and development
  • Train staff on mastered skills

THE IDEAL CANDIDATE:

  • Related Associate's degree OR an equivalent combination of additional experience and/or certification
  • 5+ years of relevant experience
  • Regular and reliable attendance is an essential function
  • Superior client/customer service
  • Excellent troubleshooting skills
  • Professional appearance
  • Good communication skills; both written and verbal, including follow up to ensure issues are completely resolved
  • Top-notch planning skills and the ability to work early or late to perform server maintenance during nonbusiness hours
  • In addition to the above job requirements, we would really be interested if you have some or all of the following experience:
    • Experience in a client-facing role such as IT support in a consulting environment similar to ours is a huge plus!
    • Experience providing IT services to dental or medical industry a plus

CLONING & WORKSTATION (PC) CONFIGURATION TECH

As part of our managed services team, you will clone corrupted PCs, baseload new PCs, and configure PCs. This is a newly created position in which you will take overall responsibility for cloning and configuration of PCs. You will learn our current process, improve it, document it, and provide training to others. Responsibilities include:

  • Coordinate with clients to schedule your tasks; our clients are all over the country and communication is over the phone, not in person
  • Talk clients through the steps necessary to complete tasks (for example, how to open up a computer and replace a hard drive)
  • Explain changes and train clients
  • Create video tutorials
  • Pro-active hard drive replacement of failing disks
  • Remote cloning of workstations
  • Assist with the development of our Windows profile 'Look & Feel' configuration
  • Develop cloning guidelines and documentation
  • Train technicians in mastered skills

THE IDEAL CANDIDATE:

  • Related Associate's degree OR an equivalent combination of additional experience and/or certification
  • 1+ years of relevant experience
  • Regular and reliable attendance is an essential function
  • Superior client/customer service; demonstrated patience working with non-technical clients
  • Professional appearance
  • Excellent communication skills; both written and verbal, including follow up to ensure issues are completely resolved
  • In addition to the above job requirements, we would really be interested if you have some or all of the following experience:
    • Experience in a client-facing role such as IT support in a consulting environment similar to ours is a huge plus!
    • Experience providing IT services to dental or medical industry a plus

SENIOR IT GENERALIST

As part of our technical support team, you will work with our clients to solve their IT problems, maintain their networks, and deploy hardware/software as needed. This is a newly created position. Responsibilities include:

  • Providing technical support at our client sites as well as remote support and will frequently involve working over the phone with end-users.
  • Working with a variety of hardware and software including PCs, servers, network equipment, backup systems, printers, scanners, specialized dental equipment, and more.
  • Installations can be physically demanding and include unpacking, lifting, and carrying equipment, installing hardware in difficult to reach locations, and using hand tools.
  • For the most part, you will work Monday to Friday, as those are the days that most of our clients are operational.
  • Some out of town travel, including working over a weekend, is required.
  • We expect that you will be billable for 55% of your time.
  • Other responsibilities will include training/mentoring technicians and resolving the more complex issues.

THE IDEAL CANDIDATE:

  • Related Associate's degree OR an equivalent combination of additional experience and/or certification
  • 5+ years of relevant experience in a network environment; preferably in a consulting environment – experience in a client-facing role such as IT support in a consulting environment similar to ours is a huge plus!
  • Regular and reliable attendance is an essential function
  • Superior client/customer service
  • Excellent troubleshooting skills
  • Experience installing, configuring, and troubleshooting:
    • Windows desktop operating systems 10, 8, 7, Vista, XP, Active Directory
    • Microsoft Office applications
    • Office 365 hosted email
    • Common third-party business-grade products (i.e. Antivirus, disk imaging, server backup, Internet/network equipment, printers, and scanners)
    • Microsoft Remote Desktop (workstations)
  • Senior level experience installing, configuring, and troubleshooting:
    • Windows server operating systems 2016, 2012, 2008
    • Active Directory, DNS, Group Policy, DHCP
    • Microsoft Remote Desktop Services (servers)
    • Microsoft RemoteApps
    • Virtualization technologies for servers and workstations (MS HyperV)
    • Microsoft Distributed File System (DFS)
    • Professional appearance
  • Outstanding communication skills; both written and verbal, including follow up to ensure issues are completely resolved
  • In addition to the above job requirements, we would really be interested if you have some or all of the following experience:
    • IT consulting or similar jobs which required you to bill for time
    • Dell server and network hardware
    • Microsoft SQL Server
    • Ubiquiti UniFi wireless networking products
    • Ubiquiti Security Camera Systems
    • WatchGuard Firewall Security Appliances
    • Sonos Sound Systems
    • VoIP phone systems (ShoreTel, Cisco, etc.)
    • Antivirus Applications Symantec Endpoint Protection or Kaspersky Endpoint Security
    • Remote Support tools LogMeIn and LogMeInRescue
    • Acronis Backup Software
    • Carbonite Internet
    • VLANs
    • VPN
    • Network design with Microsoft Visio
    • Using hand tools
    • Experience providing IT services to dental or medical industry a plus

ADDITIONAL REQUIREMENTS (Tech Support Team):

  • Enjoys a bit of travel; approximately one 3 to 5 day trip every other month spanning a weekend (MME pays travel expenses) plus some local travel for break/fix situations
  • Can handle the physical requirements of installing a network
  • A satisfactory motor vehicle record that will make our insurance carrier happy to have you on board

HOW TO APPLY:

For immediate consideration please respond to hr@mmeconsulting.com and attach a current resume in PDF or Word format. We look forward to hearing from you!

Don't forget to answer the following questions:

What does "LMGTFY" mean?

Please tell us about an interesting or difficult technical problem that you recently solved.

Our Sacramento, California office is located at:
4714 Duckhorn Drive
Sacramento, CA 95834

No phone calls or drop-ins
Please explore our website to learn more about us
Equal Opportunity Employer & Drug Free Environment